Am I missing the function to ask for user input in an In Queue Messaging flow? I only see 'send response', but no where to accept something from the user once they are in the In Queue Messaging flow. This is causing an issue with the 'say stop to opt out' requirement. If they send stop while they are in queue, it doesn't appear that the flow would 'hear' it. Am I correct, or have I over looked something obvious?
#DigitalChannels#Implementation#Routing(ACD/IVR)------------------------------
Kellyn DuBois
Lumen Technologies Service Group, LLC
------------------------------