Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

If you go to interactions and look at the number you called, what does the timeline show / does the call even appear in interactions? 

If it does show there.. What does your call flow do? I would suggest initially just using a Transfer to ACD, add queue. Then, add a disconnect action to complete the flow. 

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

I created a simple flow. Welcome prompt, next is transfer to ACD, added queue, and disconnect. When I call from Genesys Cloud to the DID number, the call comes in flow., but when I make an inbound call from the mobile number is busy and the call does not come.

If you go to interactions and look at the number you called, what does the timeline show / does the call even appear in interactions? 

If it does show there.. What does your call flow do? I would suggest initially just using a Transfer to ACD, add queue. Then, add a disconnect action to complete the flow. 

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Beka,

Are you using Genesys Cloud Voice, or one of the Bring you Own Carrier options? I'm guessing the latter. It sounds to me like you have a mismatch between the settings on your External Trunk and what you Telco Provider is set up for. Alternatively, is the number in question registered to you and configured by your telco to route to Genesys Cloud?

The reason calls from within Genesys Cloud work is that Genesys Cloud recognizes the number as belonging to your system and so doesn't route it out to the PSTN, instead sending it directly to the configured endpoint. The fact that it is working suggests to me that your Route, Flow, Queue etc. are correct.

HTH

I created a simple flow. Welcome prompt, next is transfer to ACD, added queue, and disconnect. When I call from Genesys Cloud to the DID number, the call comes in flow., but when I make an inbound call from the mobile number is busy and the call does not come.

If you go to interactions and look at the number you called, what does the timeline show / does the call even appear in interactions? 

If it does show there.. What does your call flow do? I would suggest initially just using a Transfer to ACD, add queue. Then, add a disconnect action to complete the flow. 

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Hi Paul, I also think that I have a problem with the inbound configuration. sip:+13172222222@myuniqueidentifier.byoc.mypurecloud.ie it's written in the documentation and I can't figure out what myuniqueidentifier is.

Beka,

Are you using Genesys Cloud Voice, or one of the Bring you Own Carrier options? I'm guessing the latter. It sounds to me like you have a mismatch between the settings on your External Trunk and what you Telco Provider is set up for. Alternatively, is the number in question registered to you and configured by your telco to route to Genesys Cloud?

The reason calls from within Genesys Cloud work is that Genesys Cloud recognizes the number as belonging to your system and so doesn't route it out to the PSTN, instead sending it directly to the configured endpoint. The fact that it is working suggests to me that your Route, Flow, Queue etc. are correct.

HTH

I created a simple flow. Welcome prompt, next is transfer to ACD, added queue, and disconnect. When I call from Genesys Cloud to the DID number, the call comes in flow., but when I make an inbound call from the mobile number is busy and the call does not come.

If you go to interactions and look at the number you called, what does the timeline show / does the call even appear in interactions? 

If it does show there.. What does your call flow do? I would suggest initially just using a Transfer to ACD, add queue. Then, add a disconnect action to complete the flow. 

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

The problem was solved, I received inbound calls too, thanks for the feedback.

Hi Paul, I also think that I have a problem with the inbound configuration. sip:+13172222222@myuniqueidentifier.byoc.mypurecloud.ie it's written in the documentation and I can't figure out what myuniqueidentifier is.

Beka,

Are you using Genesys Cloud Voice, or one of the Bring you Own Carrier options? I'm guessing the latter. It sounds to me like you have a mismatch between the settings on your External Trunk and what you Telco Provider is set up for. Alternatively, is the number in question registered to you and configured by your telco to route to Genesys Cloud?

The reason calls from within Genesys Cloud work is that Genesys Cloud recognizes the number as belonging to your system and so doesn't route it out to the PSTN, instead sending it directly to the configured endpoint. The fact that it is working suggests to me that your Route, Flow, Queue etc. are correct.

HTH

I created a simple flow. Welcome prompt, next is transfer to ACD, added queue, and disconnect. When I call from Genesys Cloud to the DID number, the call comes in flow., but when I make an inbound call from the mobile number is busy and the call does not come.

If you go to interactions and look at the number you called, what does the timeline show / does the call even appear in interactions? 

If it does show there.. What does your call flow do? I would suggest initially just using a Transfer to ACD, add queue. Then, add a disconnect action to complete the flow. 

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.

Hello Beka,

Welcome to the Community! I'm glad to hear that you were able to resolve your issue. Could you let us know what you ended up doing to make sure that this worked for you?

The problem was solved, I received inbound calls too, thanks for the feedback.

Hi Paul, I also think that I have a problem with the inbound configuration. sip:+13172222222@myuniqueidentifier.byoc.mypurecloud.ie it's written in the documentation and I can't figure out what myuniqueidentifier is.

Beka,

Are you using Genesys Cloud Voice, or one of the Bring you Own Carrier options? I'm guessing the latter. It sounds to me like you have a mismatch between the settings on your External Trunk and what you Telco Provider is set up for. Alternatively, is the number in question registered to you and configured by your telco to route to Genesys Cloud?

The reason calls from within Genesys Cloud work is that Genesys Cloud recognizes the number as belonging to your system and so doesn't route it out to the PSTN, instead sending it directly to the configured endpoint. The fact that it is working suggests to me that your Route, Flow, Queue etc. are correct.

HTH

I created a simple flow. Welcome prompt, next is transfer to ACD, added queue, and disconnect. When I call from Genesys Cloud to the DID number, the call comes in flow., but when I make an inbound call from the mobile number is busy and the call does not come.

If you go to interactions and look at the number you called, what does the timeline show / does the call even appear in interactions? 

If it does show there.. What does your call flow do? I would suggest initially just using a Transfer to ACD, add queue. Then, add a disconnect action to complete the flow. 

Yes, that's what I did and it worked. Now is another problem. When I call this number, it always is busy. I think I have some problems with the trunk configuration.

Beka,

Did you create a call route? You assign the DID to a call route which is then assigned to a call flow.

Hello,
I am dealing with Genesis Cloud for the first time and I have a question about inbound flow. I made a queue, I made users, I made a simple flow in the architect mode, and I added a DID Number. I chose Call Flow in the Assignee Type and chose DID Number but I can't choose this flow. What can I do?

P.S. Inbound flow is published.