Hi Team - we have a strange issue where we can see that email is stuck in core email queue where agents can't view and pull those email to be actioned.
But same email few users with Admin or Supervisor access can view and can transfer it to the queue after doing that agent can pull and view the email.
For example This is not an issue with the sender - same or multiple sender sending it to respective queues but let's say out of 100 emails one is stuck.
I just want to know what can be the cause of this? All our queues are configured in same way - Also if queue is not found in Data Table (General Email Flow) then it will go in email error but this doesn't go in email error too as per logs it is sitting in queue.
All our users are on dedicated LAN so no chances of packet drops.
Thanks - Any help is much appreciated as I am not sure if someone else has faced same issue.
#API/Integrations#ArchitectureandDesign#Routing(ACD/IVR)------------------------------
Brijesh P. Patel
Application Support Specialist
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