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  • 1.  Inbound Failing with 404 Not Found, no available trunks

    Posted 07-25-2024 03:39

    Hi,

    Seeing a strange issue with inbound calls which I wonder if anyone has seen before. New organization, new trunk etc. DDIs added successfully and assigned to some users. Inbound calls sent with correct TGRP info (and tested with FQDN also). 

    Calls can be seen in Interactions but pcaps showing Genesys rejecting with "SIP/2.0 404 Not Found, no available trunks"

    The BYOC trunk in question has status as Operational so not sure why it would not be available. 

    Any thoughts? 

    Thanks

    Luke


    #SIP/VolP
    #Telephony

    ------------------------------
    Luke Brennan
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  • 2.  RE: Inbound Failing with 404 Not Found, no available trunks

    Posted 07-25-2024 14:06

    Hey Luke,

    That does sound strange. You may want to check the request-URI. The request-URI on the INVITE should match the DNIS replacement method exactly. If it does not match, then you will need to change it on the SBC to match.

    Let me know if that helps!



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    Jason Kleitz
    Genesys - Employees
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    Original Message


  • 3.  RE: Inbound Failing with 404 Not Found, no available trunks
    Best Answer

    Posted 07-26-2024 04:16

    If BYOC Cloud, ensure trunks are assigned to outbound routes too. It sounds counter-intuitive but try that. 



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    Niel Vicente
    DAMAC Properties Co. LLC
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    Original Message


  • 4.  RE: Inbound Failing with 404 Not Found, no available trunks

    Posted 07-29-2024 06:08

    Hey thanks for the suggestions. The Request URI and TO match exactly so I dont think it is related to that. Also have outbound routes configured. 
    I am not missing anything obvious here am I? no additional config needed somewhere else to associate DDIs with inbound trunks? 

    I have DDIs setup and assigned to users so I dont think anything obvious is missing.



    ------------------------------
    Luke Brennan
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    Original Message


  • 5.  RE: Inbound Failing with 404 Not Found, no available trunks

    Posted 12-19-2024 11:08

    Hi Luke, how did you solve the issue? I run into the same trouble :(. Exact same issue, KR,



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    Steffen Urban
    Head of Unified Communications
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    Original Message


  • 6.  RE: Inbound Failing with 404 Not Found, no available trunks

    Posted 01-17-2025 01:48

    Hello, 

    my solution was to restart the edge which was connected to the trunk. Since it come up it works without issues.

    Maybe that will help somebody too.

    KR,

    SU



    ------------------------------
    Steffen Urban
    Head of Unified Communications
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    Original Message


  • 7.  RE: Inbound Failing with 404 Not Found, no available trunks

    Posted 01-17-2025 04:06

    Hi Steffen,

    I reviewed the details surrounding this issue and looks like we had to open a support case with Genesys. 

    They restarted the Edges and then created new Edges - no change.

    Eventually the Dev Team found an issue relating to Tie TrunkBase not found on Edge Group. No further info on what exactly this means or how exactly they fixed it unfortunately. But it did take a number of weeks to get to that point. 

    Regards

    Luke



    ------------------------------
    Luke Brennan
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    Original Message


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