Martin | 2018-07-25 12:44:53 UTC | #1
Hi
We have a server based windows service that monitors queues and users using client credentials. Now the customer requests a new feature: Place outbound calls for a specified station. Using client credentials, I cannot use ConversationsApi.PostConverstionsCalls as this needs user credentials. Is there any way for a third party application to place calls? Pease note: We don't want to store user passwords on the server.
TIA Martin
tim.smith | 2018-07-25 13:35:46 UTC | #2
There is no way to place a call without a user that is associated with a station.
We don't want to store user passwords on the server.
We don't want you to either. That's a great way to get your integration blocked. If you need a server-side app to take actions as a user, implement the Auth code grant so users can authorize the server to make API calls on their behalf.
Martin | 2018-07-25 14:12:50 UTC | #3
Thanks, Tim, for the lightning fast reply.
So, the user would have to login twice, once for the purecloud app webpage (app.purecloud....) and also for our own application?
I must say, after implementing CTI solutions for 20+ years, not beeing able to make an outbound call in a third-party fashion with PureCloud seems to be a step back. I have seen a feature request for this in the forum - but no reply.
Thanks, Martin
tim.smith | 2018-07-25 14:14:43 UTC | #4
Martin, post:3, topic:3254
So, the user would have to login twice, once for the purecloud app webpage (app.purecloud....) and also for our own application?
Yes. The user must authorize each app they want to use.
tim.smith | 2018-07-25 14:15:27 UTC | #5
Martin, post:3, topic:3254
not beeing able to make an outbound call in a third-party fashion with PureCloud seems to be a step back
You can request features here: https://purecloud.ideas.aha.io/
system | 2018-08-25 14:15:32 UTC | #6
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 3254