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  • 1.  Inscrease the speed of TTS in Inbound flow

    Posted 10-16-2024 14:32
    No replies, thread closed.

    Hi, 

    could you please help me to find the way to increase the speed of TTS messages in inbound flow. In bot flows we can use SSML, but is there similar thing for Inbound /Inqueue flows?

    Thanks!


    #ArchitectureandDesign

    ------------------------------
    Vitalii Hetman
    Genesys Professional Services Engineer
    ------------------------------


  • 2.  RE: Inscrease the speed of TTS in Inbound flow
    Best Answer

    Posted 10-17-2024 05:23
    No replies, thread closed.

    Not possible as SSML at this time, but here are two Ideas that are in upcoming developments for this: 

    Allow SSML Tag support for Amazon Polly | Genesys Cloud Ideas Portal (aha.io) 

    Configure SSML in call flows so BYOT TTS | Genesys Cloud Ideas Portal (aha.io)

    For now, you have a variety of voices that have different pacing that makes it speak faster or slower.  For instance, Wavenet A and C are very different in their pacing.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Inscrease the speed of TTS in Inbound flow

    Posted 10-17-2024 05:27
    No replies, thread closed.

    Hi Robert,

    thank you, that is extremely helpful!



    ------------------------------
    Vitalii Hetman
    Genesys Professional Services Engineer
    ------------------------------

    Original Message


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