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  • 1.  Insert icons for sending articles into chat or SMS are missing

    Posted 04-17-2025 10:14
    No replies, thread closed.

    Has anyone noticed this week that the insert icons for CoPilot have disappeared when you click into the article?  The Answer Highlighting arrow is there when surfacing the article, but clicking into the articles gives you no way to insert into the conversation.


    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------


  • 2.  RE: Insert icons for sending articles into chat or SMS are missing

    Posted 04-17-2025 10:52
    No replies, thread closed.

    This looks like a bug. We're on it



    ------------------------------
    Sean Rooney
    Director of Product, Agent Copilot
    ------------------------------



  • 3.  RE: Insert icons for sending articles into chat or SMS are missing
    Best Answer

    Posted 04-18-2025 04:57
    No replies, thread closed.

    This should be fixed now



    ------------------------------
    Sean Rooney
    Director of Product, Agent Copilot
    ------------------------------



  • 4.  RE: Insert icons for sending articles into chat or SMS are missing

    Posted 04-18-2025 10:05
    No replies, thread closed.

    Indeed it is.  Thanks much.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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