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  • 1.  Install with set values, install files or registry values

    Posted 06-29-2023 09:45
    No replies, thread closed.

    Hello,

    This would be for desktop application v2.20+. I'm looking to see how we can automate certain values (see below) to be created/auto-populated with the install for new users.

    changes looking to include with install:

    General (Preferences) - 'launch application on startup', 'let Genesys Cloud determine your current location'

    Sound (Preferences) - set an 'audio device profile' with a set name and a set value for the options included within the profile

    For new installs, I'm looking to see how the above options can be included with the install (registry value, install file, etc..).

    thanks


    #Unsure/Other

    ------------------------------
    James Terry
    General Motors Financial Company, Inc.
    ------------------------------


  • 2.  RE: Install with set values, install files or registry values
    Best Answer

    Posted 06-29-2023 15:10
    No replies, thread closed.

    You might take a look at the deployment article:
    https://help.mypurecloud.com/articles/deploy-the-desktop-app-admin/

    With that and maybe use of the Microsoft Deployment Toolkit you could maybe piece together what you want.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Install with set values, install files or registry values

    Posted 06-29-2023 15:30
    No replies, thread closed.

    This looks correct but when i modify an entry outlined in the link it doesn't reflect the change on my desktop app. Is this only for installation/initial settings?



    ------------------------------
    James Terry
    General Motors Financial Company, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Install with set values, install files or registry values

    Posted 06-29-2023 15:52
    No replies, thread closed.

    Depends on which setting. If it is command-line, you need to modify the shortcut and then shut down the app, start it from teh shortcut. If registry setting, then shut down and restart the app. 

    Which one did you try?



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: Install with set values, install files or registry values

    Posted 06-29-2023 15:58
    No replies, thread closed.

    i tried all the ones i needed and your suggestion was very helpful.

    thank you!

    do you have an idea on where the audio device profiles are set up?



    ------------------------------
    James Terry
    General Motors Financial Company, Inc.
    ------------------------------

    Original Message


  • 6.  RE: Install with set values, install files or registry values

    Posted 06-29-2023 16:21
    No replies, thread closed.

    Not off the top of my head. I am on a MacBook at the moment, so cannot check registry. I think it is probably stored there for Desktop App...but not sure.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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