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Instructor Lead Training - not sure of why different time

  • 1.  Instructor Lead Training - not sure of why different time

    Posted 04-19-2024 12:57

    I signed up for the Genesys CX: Routing and Analytics Instructor Lead training for Friday, April 26th, 2024 (American/Chicago) time frame.
    Today I got a reminder email about the course and it states the following:

    why is it 2:30am to 10am instead of the time for the other classes I registered for which is 9:30am to 5pm?

    If registered incorrectly, can this be changed in time for the me to take the course?


    #Training

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    Clayton Johnson
    MidAmerican Energy Company
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  • 2.  RE: Instructor Lead Training - not sure of why different time

    Posted 04-30-2024 16:23

    Hi Clayton, our sincere apologies we didn't reach out to you on time to get this resolved.

    For any questions related to your Learning Subscription, we encourage you to use our Support e-mail - beyond@genesys.com

    If you need any help getting enrolled in another training session (in case you missed the one on the 26th), please let me know and I can help you getting registered for another training session.

    Again, our apologies for the delayed response.



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    Rafael Marciano BELISRCIANO
    Genesys - Employees
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