Genesys Cloud - Main

Hi All

I am wondering if anyone has identifed a method on Genesy Bot Optimization Dashboard of filtering Bot conversations speciifc to one intent.

We are spending alot of time running through Utterance History List to identify conversations specific to an intent.

Thanks

Joanne

#ConversationalAI(Bots,AgentAssist,etc.)

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Joanne Lang
Eircom Ltd (operating as eir)
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Hello Joanne,

I do not believe we have the functionality currently in the production but I do see that there are several Ideas in the Product Ideas Lab that seem similar. If you don't see something that exactly matches what you're looking for, I would recommend that you submit an Idea and let me know which one you submit!

https://genesyscloud.ideas.aha.io/ideas/search?query=intent+filter

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Jason Kleitz
Genesys - Employees
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