Thank you, Jason
So I was able to find where to run the intent miner, but here is my issue.
I am only looking to utilize this for reporting.
I like the fact that it shows the intent and is cleaner than the topic miner. I am not interested in using the intents to change the IVR recording or change anything for the customer.
I just want it for tracking purposes. I created draft intents but it seems when i run different miners, it doesn't save the draft intents for each part and it seems I'm starting over each time. Can you offer any insights on the best way to set up the intents so I can run a valid trend on them, like we do for topic trends?
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Stephanie Wilson
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Original Message:
Sent: 04-15-2025 13:43
From: Jason Kleitz
Subject: Intent Miner
Hello Stephanie,
You may want to start here: https://help.mypurecloud.com/articles/access-intent-miner/
We also have an About page that has several links to other Resource Center articles that cover Intent Miner that you should check out.
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Jason Kleitz
Online Community Manager/Moderator
Original Message:
Sent: 04-15-2025 12:44
From: Stephanie Wilson
Subject: Intent Miner
Would anyone be able to help out on where I can find intent miner?
It seems I have the proper permissions but I don't know where I go to run the Intent miner report.
Thank you!
#Reporting/Analytics
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Stephanie Wilson
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