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Inter dialing between Alcatel and Cloud

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  • 1.  Inter dialing between Alcatel and Cloud

    Posted 08-26-2020 16:18
    No replies, thread closed.
    Hi all,
    we have implemented Cloud  BYOC, Edges on prem, with integration into Alcatel.
    1. Manged to get inbound calls from Alcatel (Carrier) to Cloud with both way audio.
    2. Manged to get outbound calls from Cloud via Alcatel working with both way audio
    the current issue we are faced with is inter extension dialing:
    1. able to dial Alcatel extensions from Cloud
    2. able to dial Cloud extensions from Alcatel
    issue with extension dialing is that we are getting one-way audio, Alcatel user can hear the Cloud user but Cloud user cannot hear the Alcatel user.

    we have configured the Firewall with all required ports and config.

    please advise if you are able to assist?
    #SIP/VolP

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------


  • 2.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-26-2020 17:21
    No replies, thread closed.
    If I had to take a guess, your Alcatel has media servers handling the voice.  That means you probably need to include those IP's in the access list on the trunk settings in the Edge.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 04:53
    No replies, thread closed.
    hi there,
    i have added all the PBX IP's on the trunk and tried enabled allow all, still same results

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------

    Original Message


  • 4.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 05:14
    No replies, thread closed.
    You can enable the media capture for your trunk or Edge group. The HPAACAP that is generated can be converted to a PCAP file to open it in Wireshark. This will allow you to isolate the issue. If you are not receiving any RTP packets from the Alcatel solution you can look futher into the Alcatel platform and see if it's even sending any RTP packets. If so, the issue seems to be on the network.

    https://help.mypurecloud.com/articles/enable-media-capture/


    ------------------------------
    Dieter Wijnen
    Telenet BVBA
    ------------------------------

    Original Message


  • 5.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 07:16
    No replies, thread closed.
    thanks will do

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------

    Original Message


  • 6.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 06:17
    No replies, thread closed.
    You might also want to check the Codecs being used by Alcatel and GC.  Incompatible codecs could also contribute to one-way audio.

    ------------------------------
    Kind regards,

    Carlos Celestial
    Trends and Technologies Inc
    ------------------------------

    Original Message


  • 7.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 07:17
    No replies, thread closed.
    thanks, Alcatel guys forced trunk from there side to use G711, but same results, is there any link or already configuration of a Alcatel Trunk for me to reference?

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------

    Original Message


  • 8.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 07:33
    No replies, thread closed.
    Hi Reginald,

    So I supposed that you also have G.711 on your Edge since Alcatel Engineers forced it to that codec.  Just to share, Alcatel can have a different codec for their IP Phones and SIP Trunks.  Hope both have the same codecs (G.711).

    ------------------------------
    Carlos Celestial
    Trends and Technologies Inc
    ------------------------------

    Original Message


  • 9.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 08:14
      |   view attached
    No replies, thread closed.
    Hi Carlos,
    i can confirm as per Alcatel, both are using G711 codec, attached

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------

    Attachment(s)

    docx
    Alcatel.docx   63 KB 1 version
    Original Message


  • 10.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 08:25
    No replies, thread closed.
    Hi Reginald,

    Ok, thanks for sharing.  Hope its not much to ask of your Alcatel Engineers, maybe they can run a motortrace on the OXE while making a call where one-way audio is experienced.  That way we can see where the problem is.  Hope it helps.

    ------------------------------
    Carlos Celestial
    Trends and Technologies Inc
    ------------------------------

    Original Message


  • 11.  RE: Inter dialing between Alcatel and Cloud

    Posted 08-27-2020 12:04
    No replies, thread closed.
    will gather logs and share soonest

    ------------------------------
    Reginald Sheraton
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------

    Original Message


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