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  • 1.  Interaction - Participant Data

    Posted 04-27-2023 03:28
    No replies, thread closed.

    Hi,

    My qurey/question is the amount of participant data shown within an interaction, i.e. is there a ceiling limit to what can be displayed ?

    We use 'Set Participant Data' task at various juction points so detailing an interctions journey as it travers a flow or flows (Inbound Calls, Bot, Common Module, InQueue etc..). I'm aware of the 'name/value' pairing within this data task and if a name duplication exits then last value is set, but we are seeing interactions missing 'x' number of partiipant data values!

    Anyone come across this ?

    Thanks,


    #Reporting/Analytics

    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    LEEDS
    United Kingdom
    ------------------------------


  • 2.  RE: Interaction - Participant Data

    Posted 04-28-2023 00:27
    No replies, thread closed.

    I have not come across the maximum number of participants you can have, but if you want to search them, you are limited to 20480.  I can ask product management or @George Ganahl , do you happen to know who would know this?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Interaction - Participant Data

    Posted 04-28-2023 01:17
    No replies, thread closed.

    I'm not sure if you are asking about data you have stored in a Participant Data attribute...sounds like it.

    Last I checked, you can only retrieve the first 1024 characters of what you store in an attribute, even though you can store more data in it.

    https://developer.genesys.cloud/forum/t/attributes-lenght-limit/12707



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 4.  RE: Interaction - Participant Data

    Posted 04-28-2023 01:21
    No replies, thread closed.

    I think the ask is for how. Many participant data points you can have in a single conversation.

    Thanks George 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Interaction - Participant Data

    Posted 04-28-2023 01:28
    No replies, thread closed.

    That's correct - 'x' number of participant data points displayed within an interaction.

    thanks,



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    LEEDS
    United Kingdom
    ------------------------------

    Original Message


  • 6.  RE: Interaction - Participant Data

    Posted 04-28-2023 01:47
    No replies, thread closed.

    There is technically no limit on how many Participant Data attributes you can add to a conversation. The Details view will only display ones which have a value...not sure if that may be what you are running into.



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


  • 7.  RE: Interaction - Participant Data

    Posted 04-28-2023 03:01
    No replies, thread closed.

    Thanks guys, appreciate your speedy response.



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    LEEDS
    United Kingdom
    ------------------------------

    Original Message


  • 8.  RE: Interaction - Participant Data

    Posted 05-10-2024 11:19
    No replies, thread closed.

    Hello George,

    I also have a question regarding the display of participant data in the interaction view. We do not want to grant supervisors permission to view this participant data. Do you know if there is a permission we can revoke? I noticed there is a permission called 'Conversation > Participant > Attributes View,' but even though supervisors don't have it, they can still see the data

    Thanks,



    ------------------------------
    Ismail ZNIBER
    Genesys Cloud Consultant, Mentat Conseil SAS
    ------------------------------

    Original Message


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