Genesys Cloud - Main

Hi,

We are having an issue whereby interaction timers are not clearing or resetting when a call has ended and continues to count. Does anyone know what the root cause of this issue is and how to resolve it?

I keep having to raise this with Genesys support to clear this, however, it re-occurs frequently and is not good from a customer POV.

Agents are still able to take calls, however, it does affect reporting stats.

Thank you.