Genesys Cloud - Main

Hello,

Is there anyway to export from Interactions where the data is not missing? If i apply my filters and attempt an export i cannot get any data past 5PM Feb 7.

I really need to pull out all active callbacks with the ANI in order to find callers who have multiple callbacks in queue. 

Is there any other way to get this information in real time.. or close to it?
#Reporting/Analytics

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Kymberli O'Hagan
Product Owner, Omni-Channel
Alberta Motor Association
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Hi Kymberli

That's a limitation of the underlying data store unfortunately and in how Genesys processes things.  The data you see in the Interactions view comes from a different data store than where the exports come from.  It's "normal" for it to be anywhere from 1-3 days behind.  Having said that, I had to raise a few cases last year as the process got stuck and still hadn't updated after about 4 days.

The alternative is to look at using the APIs to feed into some other reporting system.

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Vaun McCarthy
NTT New Zealand Limited
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I assumed that would be the case :) 

Thank you!

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Kymberli O'Hagan
Product Owner, Omni-Channel
Alberta Motor Association
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Original Message:
Sent: 02-08-2021 21:18
From: Vaun McCarthy
Subject: Interactions Export

Hi Kymberli

That's a limitation of the underlying data store unfortunately and in how Genesys processes things.  The data you see in the Interactions view comes from a different data store than where the exports come from.  It's "normal" for it to be anywhere from 1-3 days behind.  Having said that, I had to raise a few cases last year as the process got stuck and still hadn't updated after about 4 days.

The alternative is to look at using the APIs to feed into some other reporting system.

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Vaun McCarthy
NTT New Zealand Limited
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Hi, 
Sorry to jump into your conversation. Just from an API side. We have built RAW data storage spaces for a number clients as well as custom report and dashboard applications. The RAW data we have found from numerous clients to get clean data needs to be 1 day behind (no more than that), if we don't get all the data we run it automatically again. The custom report and dashboard applications never had an issue. 
Kind Regards

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warren beddie
Noralogix PTY (Ltd)
warren@noralogix.com
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Hi All,  
Along these same lines - If I export an onscreen view and the Full Export Completed column is YES and the Partial Result Timestamp column is EMPTY should I expect to see the same number of rows in the exported file as were displayed on screen ? 

Thanks 

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Jonathan Bartelt
Advocate Aurora Health, Inc.
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Original Message:
Sent: 04-21-2021 07:17
From: Warren Beddie
Subject: Interactions Export

Hi,
Sorry to jump into your conversation. Just from an API side. We have built RAW data storage spaces for a number clients as well as custom report and dashboard applications. The RAW data we have found from numerous clients to get clean data needs to be 1 day behind (no more than that), if we don't get all the data we run it automatically again. The custom report and dashboard applications never had an issue.
Kind Regards

------------------------------
warren beddie
Noralogix PTY (Ltd)
warren@noralogix.com
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