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  • 1.  Interactions inquiry

    Posted 02-07-2023 18:20
    No replies, thread closed.
    Hello All,

    I have a client that is interested to know, is it possible to see how many interactions 1 person has downloaded from Genesys. I cannot locate anywhere in Genesys where it will display where 1 person has downloaded a number of interactions. I am sure that there maybe no way of finding this out, but I wanted to put this question in the community to see if it was possible. Thank you for any assistance.
    #Telephony

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    Kelly Quarles
    Firstgroup America, Inc.
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  • 2.  RE: Interactions inquiry

    Posted 03-16-2023 15:54
    No replies, thread closed.

    The Interaction Audit Log shows this as Read for download but there is no magic report to see every conversation that was read by that individual.




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    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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