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Interesting Media Tiers Release Note April 23, 2026 :-)

  • 1.  Interesting Media Tiers Release Note April 23, 2026 :-)

    Posted 4 hours ago

    Hello,

    Interesting Media Tiers release note before week-end :

    I would like some details/context, if possible

    Indeed, since March 17, we had :

    • 72 conversationId return a TELEPHONY-0011 event (DTLS Peer Disconnect)
    • 171 conversationId return a TELEPHONY-0013 event (Media Recovery Failed)

    Can I expect less events with this update ?

    We have tried various investigations, but haven't found any real common points to these errors.

    Too, after agent did a manual hold, there are random sound problems, like one-way audio, after resume call, without connection loss agent side : third line score a point !

    Regards


    #Telephony

    ------------------------------
    Jeremie
    IT
    ------------------------------


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