Genesys Cloud CX

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  • 1.  Internal Call Recording

    GENESYS
    Posted 06-24-2022 11:57
    Hi Team, A question on the internal org. voice recording.

    How can we enable default voice recording for the communication between 2 extensions, and 2 DID, within GC org.

    Use case: A agent is on a call with another agent on a non-ACD flow and we need to auto-record those calls. Both Agents have been assigned DID numbers.
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    Nitin Mittal
    Genesys - Employees
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  • 2.  RE: Internal Call Recording

    Posted 06-24-2022 12:54
    Currently, that is not possible.  Recording is enabled at a trunk level, so the call has to flow through a trunk to be recorded.  There are several ideas for this, but here is the main one:  https://genesyscloud.ideas.aha.io/ideas/UCC-I-546

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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