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  • 1.  Internal calls recorded and chat having attachments and emojis

    Posted 10-05-2020 14:30
    Edited by Matt Lawson 05-09-2022 09:32
    No replies, thread closed.
    Hey Folks,

    New here and working out how this runs, biggest wish list is recording of internal calls and chat having attachments and emojis functionality...I cant understand how emails can have attachment's but still impossible for chat functionality. Would love some input on where these are on the road map etc
    #Ask Me Anything (AMA)
    #Roadmap/NewFeatures


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    Sandra Lawrence
    Meridian Energy
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  • 2.  RE: Internal calls recorded and chat having attachments and emojis
    Best Answer

    Posted 10-05-2020 15:06
    Edited by Jason Kleitz 07-12-2024 14:52
    No replies, thread closed.

    HI Sandra, 

    The ability to record internal calls, at least from the point of view of consult scenarios, I believe is on the roadmap for within the next 2 months.

    Regarding chat attachments, have a talk to your Genesys partner as it may just be that they've turned that off at the organisation level.

    https://help.mypurecloud.com/articles/turn-off-file-uploading-in-internal-chats/

    While that URL implies it's for internal chats, it does say further down the page it's for webchats as well.  In my orgs I have it turned off anyway for security purposes as chat attachments aren't scanned.



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    Vaun McCarthy
    NTT New Zealand Limited
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