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  • 1.  Internal extension numbers for multiple sites

    Posted 01-18-2023 14:20
    No replies, thread closed.
    Searching for ideas on how others have handled multiple sites/locations/ organizations that have internal extension numbers instead of DID assignments . I have multiple sites coming from an old Nortel/Norstar environent . Each site was standalone , each site had the usual extension numbering scheme , 3 digit extensions . Several of these sites will also have DID assignments . Is there a way to assign a extension pool to a specific site/location ? Most of these sites are retail/ distribution centers and there will be physical phones , not WebRTC phones . Just trying to figure out how to call station to station within a site using a number verses name calling with Web phone . Also trying to not have conflicts with DID ranges across 10+ sites . I'm probably overlooking something very simple ....
    Thanks !
    #Telephony

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    Bart Lunn
    Workwear Outfitters
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  • 2.  RE: Internal extension numbers for multiple sites

    Posted 04-28-2023 01:36
    No replies, thread closed.

    Did you find a solution?



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    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------



  • 3.  RE: Internal extension numbers for multiple sites

    Posted 04-28-2023 09:51
    No replies, thread closed.

    Yes , I think we are good now . Two of the problem sites were coming out of a Cisco Call Manager environment and they were accustomed to using a Global Dial Plan where each site had a unique site code prefix . Since they were accustomed to having the 8 digit internal number , we decided to keep it in place . Example , 8159xxxx is site #1 , 8160xxxx is site #2 . These two sites use Poly standalone phones so name dialing isn't really something that most will be using . 
    Appreciate the follow up , we continue to learn the in and outs of the Genesys platform . 



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    Bart Lunn
    Workwear Outfitters, LLC
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    Original Message


  • 4.  RE: Internal extension numbers for multiple sites

    Posted 04-28-2023 10:04
    No replies, thread closed.

    Good!

    I'm old-school, and the first thing I thought of is the feature in PureConnect (formerly Interaction Center) which does exactly what you are talking about - it's a little trickier in Genesys Cloud. It's kind of annoying having so much information about multiple platforms in my head :-)



    ------------------------------
    George Ganahl GCP (Genesys Cloud), CCXP
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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