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  • 1.  Interupt Voice is not recognized in Architect Menu

    Posted 03-25-2025 09:12
    No replies, thread closed.

    Hi,

    In Inbound call flow the menu voice is not get recognized if i interupted in between the prompt even BargeIn is enabled for that prompt.

    Scenario:

    If you want to cancel your appointment please say cancel ->If i say cancel inbetween it's not recognizing 

    If i say cancel once the prompt played it got recognized.

    Is there any other setting needs to be changed for this voice recognization issue in Architect menu's. Or any other option to train this.

    Thanks.


    #ArchitectureandDesign

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    Haridass Sarangan
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  • 2.  RE: Interupt Voice is not recognized in Architect Menu

    Posted 03-25-2025 10:59
    No replies, thread closed.

    Hello Haridass,

    You ay want to make sure that Voice Barge-In is also enabled.

    From https://help.mypurecloud.com/articles/about-barge-in-options/

    • To allow participants to interrupt a bot question at each "Ask for" action during the interaction, set the Voice Barge-in option to On.


    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Interupt Voice is not recognized in Architect Menu

    Posted 03-25-2025 11:50
    Edited by Haridass Sarangan 03-25-2025 11:52
    No replies, thread closed.

    Thank you!! @Jason Kleitz. I've already enabled the voice barge-in and I'm using the Architect Reusable Menu Block.

    It's not working. Could you please provide more information about that.


    ------------------------------
    Haridass Sarangan
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    Original Message


  • 4.  RE: Interupt Voice is not recognized in Architect Menu
    Best Answer

    Posted 03-26-2025 10:05
    No replies, thread closed.

    Hello Haridass,

    Having those settings enabled should allow you to use Voice Barge-In. I would recommend getting a failed example and opening up a case with Customer Care with a recent interactionID. They should be able to check the logs and configuration and see why it's not working in your scenarios.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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