Workforce Engagement Management

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  • 1.  Invitation to Participate -- Help us understand your day-to-day with Genesys Cloud

    GENESYS
    Posted 12-02-2022 05:59
    No replies, thread closed.
    Hello Community!

    The Genesys UX Research Team will be running a couple of User Experience (UX) studies to better understand your daily work while on the platform. They are looking to speak with people who do any or all of the tasks below. This will be a session done remotely via Zoom. Successful participation in the study scores you either $100 USD or 5,000 GCAP Points!

    • Manage contact center operations and/or are people managers
    • Plan, staff, and/or schedule the contact center workforce
    • Decide on the contact center strategy

    Complete the form found in the below URL to express your interest in participating. The last day of the study will be on December 16, 2022.
    https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758

    If you are selected to participate, the UX Research Team will reach out to you and send you more details about the study and set the time for your session via email.

    All the details in a gist:
    • Duration: December 1 to 16, 2022 
    • Type of study: Video Chat with one of our researchers
    • Length: 1 hour
    • Location: Remote - via Zoom
    • Reward: $100 USD or 5,000 GCAP Points, 1-2 weeks after participation

    If you have any questions or clarifications, feel free to post a reply here or send out an email to the team via SponsorUserProgram@genesys.com

    #RewardsandRecognition

    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------


  • 2.  RE: Invitation to Participate -- Help us understand your day-to-day with Genesys Cloud

    GENESYS
    Posted 12-12-2022 12:20
    No replies, thread closed.
    Hello Community,

    A gentle reminder that this study will be ending soon - by this upcoming Friday, actually. This study is an awesome activity to undertake as it helps us better understand your experience in the platform and your participation will feed into future product developments. The reward at the end is a definite plus, too.

    If you have the time this week, please take a gander on the link below. Looking forward to hear from y'all!

    https://app.smartsheet.com/b/form/b0b0843fa7194654aeafdde4e87a4758

    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Invitation to Participate -- Help us understand your day-to-day with Genesys Cloud

    GENESYS
    Posted 12-13-2022 04:39
    No replies, thread closed.
    Hey everyone,

    Please participate - your help is, as always, invaluable to us.

    Thank you

    ------------------------------
    Tracy
    Genesys
    ------------------------------

    Original Message


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