Genesys Cloud - Main

Hi All, 

I have created Google Agent assistant in Genesys pure cloud, i see that the bot is able to auto populate the knowledge article based on the real time conversations. However after the call i dont see call summary. Is it supported ? 

I also dont find the option to manually search the KB when using google Agent assist ? ( Even though we have enabled Generative Knowledge Assist in Google). Is this supported on pure cloud ? 

Karthik,

The features to manually search knowledge and to generate an after call summary are available in our Genesys Native agent assist solution and not in the our implementation of Google agent assist.

Also, please note that we recently announced we are deprecating our Google agent assist offer and redirecting clients to the Native solution.  If interested, you can get a 90 day free trial on the Appfoundry ( link below) that will allow you to test the voice & digital knowledge surfacing, and the digital conversation summary.    Once you have this you can then request access to the voice summary beta through the Beta community site and select the "Agent Assist Voice Summary" icon.

I hope this helps.

Mike

Appfoundry agent assist link - https://appfoundry.genesys.com/filter/genesyscloud/listing/c6f02620-8067-4abd-82f0-c77ed87c3339

Beta community link - https://community.genesys.com/communities/genesys-cloud-beta-hq?CommunityKey=cbd2f140-168a-4c15-aacb-af2b23aa4329

Hi All, 

I have created Google Agent assistant in Genesys pure cloud, i see that the bot is able to auto populate the knowledge article based on the real time conversations. However after the call i dont see call summary. Is it supported ? 

I also dont find the option to manually search the KB when using google Agent assist ? ( Even though we have enabled Generative Knowledge Assist in Google). Is this supported on pure cloud ?