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Is it possible to copy a manually built schedule and use it for an upcoming week?

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  • 1.  Is it possible to copy a manually built schedule and use it for an upcoming week?

    Posted 09-21-2017 23:36
    No replies, thread closed.


  • 2.  RE: Is it possible to copy a manually built schedule and use it for an upcoming week?

    Posted 09-22-2017 13:15
    No replies, thread closed.

    This should be possible, yes, by selecting "Copy" in the schedule row's control panel, and then selecting the week you want to copy to on the next screen.



  • 3.  RE: Is it possible to copy a manually built schedule and use it for an upcoming week?

    Posted 10-22-2017 20:01
    No replies, thread closed.

    The "Copy" option works well for one of our teams that doesn't change often. We keep a "Gold Standard" schedule unpublished and modify when a permanent change is applied to the schedule. This prevents us from copying the previous week which may include vacation time or shift swaps.