user3301 | 2019-04-10 23:49:53 UTC | #1
Is there an API that allows me to get conversation ids that belongs to a group and filter by date? eg: If I have a group called admin, I am looking for an API something like this: api.GetConversationsByGroupName(string GroupName, DateTime from, DateTime to);
Is there an API like this?
Thanks in advance.
tim.smith | 2019-04-11 15:00:57 UTC | #2
The Analytics APIs allow you to query for conversations. However, you must filter for data that exists in the conversation. You could filter for conversations that were routed through a particular queue or to a particular user, but arbitrary groupings aren't a concept in PureCloud.
system | 2019-05-12 15:00:57 UTC | #3
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This post was migrated from the old Developer Forum.
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