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  • 1.  Is there a community dedicated to Gensys and AI

    Posted 07-15-2025 10:08
    No replies, thread closed.

    Is there a specific community focused (or a filter/folder) on Genesys and AI. In light of AI and copilot type features evolving so fast, it would be great to have a community dedicated to this discussion? 

    Thanks


    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels

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    John Samuel
    EVP
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  • 2.  RE: Is there a community dedicated to Gensys and AI

    Posted 07-15-2025 11:59
    No replies, thread closed.

    Hello John,

    As of right now, we do not have a dedicated community for discussing our AI capabilities specifically. If you would like to see the other conversations about Conversational AI, you can explore other posts with that tag by clicking on this link.



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Is there a community dedicated to Gensys and AI

    Posted 07-15-2025 13:01
    Edited by John Samuel 07-15-2025 13:01
    No replies, thread closed.

    Jason it's all about AI these days and this is what Genesys is also very focused on. We should have a separate community just to focus on this, and it shows Genesys is paying the right attention to this very important topic. Just a suggestion. 

    As a minimum we should have more AI tags. 

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    John Samuel
    EVP
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    Original Message


  • 4.  RE: Is there a community dedicated to Gensys and AI

    Posted 09-16-2025 17:56
    No replies, thread closed.

    I love this idea. You are right in saying that it is evolving at a fast pace! Often feel like we are early adopters in this space so it would be great to have a dedicated space to share experience and insights.

    Cheers



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    Deepa Galaiya
    Product Owner, Customer Interactions
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    Original Message


  • 5.  RE: Is there a community dedicated to Gensys and AI

    Posted 09-16-2025 18:50
    No replies, thread closed.

    I agree, this would be great.

    I've developed two free AI related tools for Genesys Cloud which I've shared with the community. But I had to share them in more general community areas, whereas a community dedicated to AI would mean I could share it with people who are specifically interested in these types of capabilities.



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    Lucas Woodward
    Winner of Orchestrator of the Year, Developer (2025)

    LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
    Newsletter - https://makingchatbots.com
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  • 6.  RE: Is there a community dedicated to Gensys and AI

    Posted 09-16-2025 22:18
    No replies, thread closed.

    @Matt Lawson, this would be a great idea.  I would call it "Genesys Cloud Orchestrators" and limit it to discussions about AI in Genesys and tools that can be used with Genesys.  We can focus around the 4 pillars we heard about at xperience 2025 and allow open discussion beyond the walls of Genesys AI. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 7.  RE: Is there a community dedicated to Gensys and AI

    Posted 09-17-2025 03:20
    No replies, thread closed.

    You make miss the "old days" when we had individual forums within the main Community, each dedicated to a specific topic, instead of the Tags we have to use now in this platform. Much easier back then to spin up a new forum for exactly this type of use case :-)



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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    Original Message


  • 8.  RE: Is there a community dedicated to Gensys and AI
    Best Answer

    Posted 09-17-2025 11:58
    No replies, thread closed.

    Hey Everyone,

    Opening an AI Community is something that the team and I have been thinking about for years. We at Genesys believe AI is instrumental to Genesys Cloud and having those discussions siloed may lead to members missing out on key information (updates and discussions).

    As such, we will not be opening any additional communities dedicated to Genesys Cloud features in the short term. Next month, even the Reporting and Analytics Community will be rolled back from the site, placing emphasis on Genesys Cloud – Main as the primary discussion board for all feature questions, answers, tips, and tricks.

    We love your passion! If you do want topic communities, my advice would be to open an idea in the Ideas lab so that leadership can see the demand.

    Cheers,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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