Hello Sravanthi,
This might be possible as I am seeing a couple of discussions about something similar in our dev forums. They are talking about using event triggers which could be a viable option for your environment. But since this would require high level developer knowledge I would try and make a post in the dev forums about how you can go about achieving this.
Hope this helps! I would also love to know if you make a post in the developer forums as well as this is an interesting concept I havent seen done before.
Cheers,
------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 07-30-2024 00:32
From: sravanthi dhurjety
Subject: Is there a possibility of fetching intent to a webhook
I am using digital bot flow to create intents, Is there a way to get intents to my webhook and do some logic based on the intent triggered, because based on the intent i want to mask the next user input for that slot where i will be using that input to an external API using Data actions
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
------------------------------
sravanthi dhurjety
Hexaware Technologies Limited
------------------------------