Hello Sravanthi,
This might be possible as I am seeing a couple of discussions about something similar in our dev forums. They are talking about using event triggers which could be a viable option for your environment. But since this would require high level developer knowledge I would try and make a post in the dev forums about how you can go about achieving this.
Hope this helps! I would also love to know if you make a post in the developer forums as well as this is an interesting concept I havent seen done before.
Cheers,
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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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