Categories and Labels on articles are designed for making routing decisions in Architect rather than searching, to my understanding...
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George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 08-19-2025 11:07
From: Jarvish Kisanth Singh
Subject: Is there a way to configure categories or labels in Genesys Cloud Architect to improve the searchability of knowledge articles for virtual agents? If so, could you please provide guidance or documentation on how to set this up?
Is there a way to configure categories or labels in Genesys Cloud Architect to improve the searchability of knowledge articles for virtual agents? If so, could you please provide guidance or documentation on how to set this up?
#Architect
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Jarvish Kisanth Singh
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