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  • 1.  Is there a way to let callers know what number they are in Queue?

    Posted 11-14-2022 11:47
    No replies, thread closed.
    Example:  The message would say, "you're number 3 in cue" and then give them the option to either hold or have a call back.

    or Let them know what number they are in Queue
    #Telephony

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    James Lewis
    Novant Health
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  • 2.  RE: Is there a way to let callers know what number they are in Queue?

    Posted 11-14-2022 11:53
    No replies, thread closed.
    https://help.mypurecloud.com/articles/add-a-position-in-queue-action-to-a-task/

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    Melissa Bailey
    Genesys - Employees
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