Example:  The message would say, "you're number 3 in cue" and then give them the option to either hold or have a call back.

or Let them know what number they are in Queue
#Telephony

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James Lewis
Novant Health
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https://help.mypurecloud.com/articles/add-a-position-in-queue-action-to-a-task/

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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 11-14-2022 11:46
From: James Lewis
Subject: Is there a way to let callers know what number they are in Queue?

Example:  The message would say, "you're number 3 in cue" and then give them the option to either hold or have a call back.

or Let them know what number they are in Queue
#Telephony

------------------------------
James Lewis
Novant Health
------------------------------