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is there a way to only lock reps into certain queues and allow them to get in / out of others?

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  • 1.  is there a way to only lock reps into certain queues and allow them to get in / out of others?

    Posted 10-10-2017 16:14
    No replies, thread closed.

    is there a way to only lock reps into certain queues and allow them to get in / out of others?   unless i am attempting this incorrectly it appears we can lock them in ques or allow them to get in/out of them.  doesn't appear this lock feature is queue specific, it looks like its locked or unlocked.



  • 2.  RE: is there a way to only lock reps into certain queues and allow them to get in / out of others?

    Posted 10-17-2017 12:15
    No replies, thread closed.

    I don't believe there is a way to achieve this today, but there is work on the horizon to enable more sophisticated control of sets of queues.



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