Genesys Cloud - Main

I have a question from a script administrator/designer who use Scripts heavily in their organisation.

When our script builder saves a script component (e.g. a capture field, button, or horizontal stack container) as a component template, it is saved successfully and appears in the component templates list. However, this list only displays approximately the 20–30 most recently saved components. As new components are saved, older ones drop off the visible list. There does not appear to be a way to open a full library view showing all components ever saved (potentially several hundred) to search and insert from.
What we need to confirm:

1. Does Genesys provide a persistent component library that stores and displays all saved script components, rather than only the most recent 30?
2. If yes, is access to this full library governed by user permission level or license tier? Our builder currently operates at an elevated permission level (above standard dialer agents, who cannot create or edit scripts) after access was previously scoped down from a higher level.
3. If access is permission- or license-dependent, what level is required, and is there an associated cost?
4. If no full-library view exists as standard, can this functionality be enabled through custom configuration for our account, given how we use scripts?

Is anyone able to offer any solutions or ideas to overcome this limitation?

Thanks,

 

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Richard Presling
CX Implementation Engineer
New Zealand / Australia
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I wasn't able to find any documented limit on the number of component templates displayed in the Script Editor. The Resource Center describes component templates as being persistently stored and managed through the Script Templates page, but it doesn't mention a limit on the in-editor list. If you're consistently only seeing the most recent ~20–30 templates, I'd recommend opening a Customer Care case so Support can determine whether this is expected behavior

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Sam Jillard
Online Community Manager/Moderator
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Hi 

Based on the documentation, there should be a dedicated Script Templates page (Admin > Digital and Telephony > Interaction Assets > Script Templates) that displays all saved templates, including both Script Templates and Component Templates, rather than only the most recently used ones.

It's also worth verifying that the user has the appropriate permission (Scripter > Script > All). Another important point is that component templates are user-specific by default, so each user only sees the templates they created.

If you've already verified those points and the dedicated Script Templates page still only shows the most recent 20–30 templates, I'd recommend opening a Customer Care case. I couldn't find any documented limitation for the number of component templates, so Support should be able to confirm whether this is expected behavior, a product limitation, or possibly a bug.

Please let us know what you find—I think the answer could be useful for others who rely heavily on Script Component Templates.

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Raphael Poliesi
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