Genesys Cloud - Main

Hi all,

I tried to set a group number and sent a fax, but it failed.
Are there any ways to set a group fax or ACD fax?

Thanks!

#Unsure/Other

------------------------------
Elaine Shan
Hualiteq Intl. Corp.
------------------------------

I was researching fax routing again and saw that this post did not receive a response.

Currently, in PureCloud, you cannot route faxes to a Group or place them in an ACD queue.

If you are interested, there are two ideas in the Ideas Lab that you can vote for:

Fax Routing
Looking to be able to have fax interactions routed to queues for multiple agents to access:
https://purecloud.ideas.aha.io/ideas/CLDIG-I-73

Ability to fax to groups and/or queues in PureCloud
Provide the ability to fax to groups and/or queues . Inbound faxes could be routed to an entire group (similar to group ring) and/or route to an ACD queue:
https://purecloud.ideas.aha.io/ideas/CLINB-I-173





------------------------------
Dan Fontaine
Altivon
------------------------------

I tried a few different experiments, and about all I could come up with is to have the faxes sent to a user (or a dummy user), someone logs in as that user, downloads the faxes, and emails them as attachments to the email address for an ACD queue.

So, nothing built-in.

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------