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Issues in the Knowledge check - Genesys Cloud CX: AI – Predictive Routing – Configuration

  • 1.  Issues in the Knowledge check - Genesys Cloud CX: AI – Predictive Routing – Configuration

    Posted 05-16-2023 08:47

    Hello,

    I noticed that the answers in the Knowledge check from the course "Genesys Cloud CX: AI – Predictive Routing – Configuration" are wrong : 


    Regards,


    #Training

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    Mani
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  • 2.  RE: Issues in the Knowledge check - Genesys Cloud CX: AI – Predictive Routing – Configuration
    Best Answer

    Posted 07-14-2023 10:13

    Mani, after taking this course I can confirm the Knowledge Check answers have been corrected.

    Thanks for pointing the errors out! Very informative course by the way



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    Antwuan Rencher
    Genesys - Employees
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