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  • 1.  IVR speech to text user input

    Posted 03-04-2025 12:56
    No replies, thread closed.

    We have a request to have the IVR use speech to text as prompting and then use the user input as routing information and also create salesforce screen pop. 

    Is anyone able to do this natively in Genesys CX?

    Any assistance is truly appreciated

    f


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Cisco Amaya
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  • 2.  RE: IVR speech to text user input
    Best Answer

    Posted 03-04-2025 15:19
    No replies, thread closed.

    Hello Cisco,

    This sounds like this would probably be a good question for the Genesys Cloud Developer Forum. I would recommend reaching out over there if you have any questions on how the salesforce integration may need to be configured.



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    Jason Kleitz
    Online Community Manager/Moderator
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