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  • 1.  Keyboard shortcut for purecloud agent UI

    Posted 06-06-2018 09:05
    No replies, thread closed.
    Has anybody built a keyboard shortcut feature for purecloud agent ui (web app client)?

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    PH
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  • 2.  RE: Keyboard shortcut for purecloud agent UI

    Posted 12-11-2019 00:52
    No replies, thread closed.
    I don't think that web app will be able to do shortcuts like the desktop app can.  Here is a link to them:  https://help.mypurecloud.com/articles/desktop-app-keyboard-shortcuts/

    If you used the embedded framework to create your own UI, this would be possible.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Keyboard shortcut for purecloud agent UI

    Posted 12-11-2019 02:54
    No replies, thread closed.
    Thanks Robert,

    This is a new one, I didn't know that:


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    Paulo Mesquita
    Spark NZ Trading
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    Original Message


  • 4.  RE: Keyboard shortcut for purecloud agent UI

    Posted 12-11-2019 12:29
    No replies, thread closed.
    this is a browser option, all of them do, chrome, opera, firefox, explorer and edge,

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    Mariano Martinez
    Interaxa S.A.
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    Original Message


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