Genesys Cloud - Main

I am testing out Insights and Optimisation within Knowledge > Optimizer.  In the Tab Unanswered Queries the Optimize button is greyed out and when I hover over the button I get a message "EITHER no unanswered customer and agent queries were found in the last 3 days OR the queries are not yet processed by optimizer".  First I am unsure of what this message is telling me. Second how often does optimizer process the queries?  Thanks

#ConversationalAI(Bots,AgentAssist,etc.)

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Martin Bunting
i3Vision Technologies Inc.SC
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Hey Martin, 

This would generally mean that there is not enough data to start to make suggestions on the knowledge base and bot. Here is a SS from mine.

You can see it will show you non matched pieces and you can either create a new article to match that, or manually match that intent with a current article. Hope that helps :)

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Lawrence Drayton
Prvidr Pty Ltd
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