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  • 1.  Knowledge Portal Enhancements- Delayed Release

    Posted 11-02-2023 11:32
    No replies, thread closed.

    Hi Community,

    We wanted to provide you an update regarding the release of our upcoming below Knowledge portal features.

    1. Category & Sub-Category Navigation Pane
    2. Setting background image for knowledge portal 
    3. Setting icons for category 

    As much as we were excited about the initial release, we have encountered unforeseen technical challenges during the final stages of release. Our team is working tirelessly to ensure that we deliver a product that meets the high standards we set for ourselves and that you, our valued customers, deserve.

    While this delay is disappointing, we believe it is crucial to prioritize quality and functionality over a rushed release. 

    Our team is dedicated to resolving these issues promptly, and we will keep you updated on our progress.


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Abhinayaa Jayaraman
    Genesys - Employees
    ------------------------------


  • 2.  RE: Knowledge Portal Enhancements- Delayed Release

    Posted 11-06-2023 17:52
    Edited by Vaun McCarthy 11-06-2023 18:03
    No replies, thread closed.

    Hi Abhinayaa

    Sorry to jump on this thread but it's good timing for what I've been trying to find out.  Can you please clarify for me if the knowledge portal is supposed to be able to be used truly standalone (ie without integration with web messaging etc)?    Some articles seem to word it as being the case but all deployment steps show that you can't actually present the knowledge portal to either customers or agents on it's own without having to setup a proper messaging config and hiding the button plus using the div option.

    Is this something that's being worked on or something we need to create an idea for?



    ------------------------------
    Vaun McCarthy
    ------------------------------



  • 3.  RE: Knowledge Portal Enhancements- Delayed Release

    Posted 11-07-2023 02:10
    No replies, thread closed.

    Hi Vaun, 

    You are right. Today knowledge portal can be deployed only along with the messenger config and using div option to hide it. We do have an idea to improve deployability of knowledge portal which you can find https://genesyscloud.aha.io/ideas/ideas/SSAKM-I-100 Feel free to vote and add your comments here. Thanks for taking time to let us know your thoughts and feedback. We highly appreciate it! 



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    Abhinayaa Jayaraman
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Knowledge Portal Enhancements- Delayed Release

    Posted 11-09-2023 04:29
    No replies, thread closed.

    Hi Abhinayaa,

    That link looks to be internally facing as I can't access it but can access other ideas.

    Otherwise do you have a timeline on the image and category support being released? 



    ------------------------------
    Richard Chandler
    Connect
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    Original Message


  • 5.  RE: Knowledge Portal Enhancements- Delayed Release

    Posted 12-22-2023 10:50
    No replies, thread closed.

    I would also like to see Knowledge Portal as a stand-alone entity apart from Web Messenger.   I find the ability to show the Knowledge Portal on a customer Website a bit convoluted.  I would like to see the ability to add KP as a button similar to Web Messaging but to stand independently.  Also the Idea you mentioned is not available externally.



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    Martin Bunting
    i3Vision Technologies Inc.SC
    ------------------------------

    Original Message


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