Genesys Cloud - Main

Working to impliment Knowledge Workbench for our Contact Center agents in "My Organization".  A few outstanding questions I have are if agents are able to access articles only while they are on a call/interaction?  If that is the case, I believe that they could be given permissions to have access when not on a call/interaction, but that would also give them the access to edit articles?  My next question is in regards to exporting articles to SharePoint and if anyone does this?  Thank you.  

Hi Jill.  Take a look at knowledge portal.  It's "normally" intended for your website customers but there's no reason it can't be hosted on a compatible intranet type system and potentially even then added as a custom app into your agent UI.  Knowledge Workbench KBs can be used in a number of ways - agent assist/copilot, knowledge app, knowledge portal, bots.  

https://help.mypurecloud.com/articles/knowledge-portal-overview/