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  • 1.  Launching Wallboard in Full Screen

    Posted 05-19-2021 23:01
    No replies, thread closed.
    Hi All -

    A customer wants to fully automate their Wallboard, including launching in 'full-screen' mode.

    They have tried via Chrome, but this still has the menu and side-bar, so not true full screen like using the 'fullscreen' icon on Wallboard.

    Any tips?

    #Ask Me Anything (AMA)

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    ------------------------------


  • 2.  RE: Launching Wallboard in Full Screen

    Posted 05-20-2021 07:09
    Edited by Matt Lawson 05-09-2022 09:31
    No replies, thread closed.

    Hi Malcolm,

    Have you tried starting Chrome with the flag -- kiosk this gives the same result as pressing F11

    "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --kiosk https://www.genesys.com

    Note if you test this: If another Chrome window is currently running, full-screen opening is invalid, and it will be opened in the existing Chrome with a new tab.



    ------------------------------
    Peter Grothauzen
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Launching Wallboard in Full Screen

    Posted 05-20-2021 09:05
    No replies, thread closed.
    Hi Peter -

    Thanks for the tip ... I'll check the 'kiosk' flag, however pressing F11 when the Wallboard is open still shows the top menu and side toolbar, as mentioned in my original post.


    ------------------------------
    Thanks and regards,
    Malcolm Green
    Nexon Asia Pacific
    ------------------------------

    Original Message


  • 4.  RE: Launching Wallboard in Full Screen

    Posted 05-21-2021 14:45
    No replies, thread closed.

    Malcolm,

    Can you post a screen shot?  I am a former co-owner of a wallboard software provider and Peter's suggestion worked for our customers. Sometimes there are some account specific deployments of browsers that aren't intuitively guessed without seeing the actual screen.




  • 5.  RE: Launching Wallboard in Full Screen

    Posted 05-21-2021 21:54
    No replies, thread closed.
    Hi Kevin

    The below will be what Malcolm is referring to.  While "full-screen" in terms of Chrome, it's not the full-screen dashboard as you still have the sidebar and tabs from the Genesys Cloud UI.



    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


  • 6.  RE: Launching Wallboard in Full Screen

    Posted 05-22-2021 16:03
    Edited by Matt Lawson 05-09-2022 09:34
    No replies, thread closed.
    Hi Malcolm,

    I think GC uses standard FullScreen API, on the first step try to use Chrome Console and type document.body.requestFullscreen() if  the result will be ok for you, you can use any extension to inject your own JS function.

    ------------------------------
    Dawid Kacprzak
    Cludo Sp. z o.o.
    ------------------------------

    Original Message


  • 7.  RE: Launching Wallboard in Full Screen

    Posted 05-24-2021 05:16
    No replies, thread closed.
    F11 and document.body.requestFullscreen() only makes the browser goes full-screen with the outer frame
    The "full-screen" button in the dashboard makes the inner frame go full-screen.

    ------------------------------
    Daniel Cheng
    Edith Cowan University
    ------------------------------

    Original Message


  • 8.  RE: Launching Wallboard in Full Screen

    Posted 05-24-2021 05:29
    No replies, thread closed.

    The dashboard element ids for each dashboard is different, so I use the class name instead

    var genesysCloudDashboard = document.getElementsByClassName("ember-engage-components-widget-grid");
genesysCloudDashboard[0].requestFullscreen();


    ------------------------------
    Daniel Cheng
    Edith Cowan University
    ------------------------------

    Original Message


  • 9.  RE: Launching Wallboard in Full Screen

    Posted 05-24-2021 05:36
    Edited by Matt Lawson 05-09-2022 09:31
    No replies, thread closed.
    Edit: pointing on Ids element as Daniel wrote is better with requestFullscreen() I think that would be the best solution for Malcom.


    Hi Daniel, I tried F11 and call function from console, please look at the prtsc below:

    F11:


    console and document.body.requestFullscreen()



    ------------------------------
    Dawid Kacprzak
    Cludo Sp. z o.o.
    ------------------------------

    Original Message


  • 10.  RE: Launching Wallboard in Full Screen

    Posted 05-25-2021 17:06
    Edited by Matt Lawson 05-09-2022 09:30
    No replies, thread closed.

    Dawid,
    I think you hit on the best solution possible for how they are generated today. In order to clear out the rest, it appears that it would take a major re-write.

    We went full html5 years ago to allow for scaling full screen to many feet wide and tall. You'll see some SJS Solutions wallboards in MLB stadiums across the USA.  The teams use them in their ticket sales offices, but also out in spectator concourses.  And they work great with Genesys!




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