By redeeming 1,000 points for the Genesys Cloud Learning Subscription, you will receive full access to our course catalog available on the Genesys Education platform. This includes self-paced courses, instructor-led training sessions, and learning materials aligned to various certification paths.
The subscription also includes one certification exam voucher, which can be used for an eligible certification available in the catalog.
Yes, this subscription does include access to hands-on labs, along with instructor-led sessions where applicable.
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Shankar S
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Original Message:
Sent: 03-20-2026 11:40
From: Silambarasan Viswanathan
Subject: Learning Subscription
Does the FREE 1‑year learning subscription include Genesys LAB access?
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Silambarasan Viswanathan
Original Message:
Sent: 11-26-2025 11:33
From: Michael Jewell
Subject: Learning Subscription
By doing a few tasks on the Orchestrator's page you can build up points. 1000 points will net you a FREE 1-year learning subscription with all current materials & a one-time exam voucher for courses that have cert tests. If you have to retake an exam, 200 points will net you a testing voucher. It doesn't take very long to accrue enough points for a learning subscription. Go into the store and you can spend your points on the learning subscription, re-take exam vouchers or Genesys swag.
Generally, if you were going the route to purchase one, you would reach out to your sales team assigned to your account. If you are not getting anywhere there, then maybe open a ticket.
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Michael Jewell
NA
Original Message:
Sent: 01-18-2024 18:10
From: Mohammed Abdullah
Subject: Learning Subscription
Hello! I want to learn system administration or developer but I need a learning subscription for it. Can anyone guide me how to buy a learning subscription. I tried to contacting sales at beyond with my personal email but it shows me to enter a business email. Please reach me out if anyone could help me and I am new to the community.
#GenesysCloud
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Mohammed Abdullah
Individual Only Contact Account
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