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  • 1.  Leveraging the Wallboard role

    Posted 04-18-2023 15:56
    No replies, thread closed.

    I'm preparing to configure a number of wallboards throughout our organization using the Wallboard role.  I've created a test ID and assigned it the Wallboard role. I've logged into my org using a link which points directly to a test dashboard I created.  The dashboard comes up but I get the following error.


    To get rid of the error I added the permission (Analytics Tab Configurations >All Permissions)  Will this permission change to the role impact the wallboard or other user licenses I have?


    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Mark Pierson
    Ally Financial
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  • 2.  RE: Leveraging the Wallboard role

    Posted 04-23-2023 00:32
    No replies, thread closed.

    According to documentation, you should only need these permissions, so make sure these are assigned.  The All Permissions should not be required. 

    • The Wallboard role should have these permissions:
        • Analytics > Conversation Aggregate > View
        • Analytics > Conversation Detail > View
        • Analytics > Dashboard Configurations > Edit
        • Analytics > Dashboard Configurations > View
        • Analytics > Flow Aggregate > View
        • Analytics > Flow Observation > View
        • Analytics > Queue Observation > View
        • Analytics > User Aggregate > View
        • Architect > Flow Milestone > View
        • Architect > Flow Outcome > View
        • Architect > Flow > View
        • Directory > User > View
        • Routing > Queue > View
        • Routing > Wrap-up Code > View
        • Workforce Management > Real-Time adherence > View


    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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