Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Limitations for External Contacts Reporting via API

    Posted 11-02-2022 02:56
    No replies, thread closed.

    Hello

    If anyone can assist with a response or workaround on this - it would be greatly appreciated.

    The API for external contacts has a limit on the number of records as highlighted below. We have a total of 173218 records to be fetched . Could you please suggest on how to work around these limits to fetch all the records into the system.

     

    For example: if the pagesize is 100 , then the page count is  1733 pages , we are unable to fetch beyond 11 pages (100*11>100).

     

    Thanks,
    Sally


    #Reporting/Analytics

    ------------------------------
    Sally Rowe
    Customer Driven Solutions Pty Ltd
    ------------------------------


  • 2.  RE: Limitations for External Contacts Reporting via API

    Posted 11-02-2022 05:15
    Edited by Jan Nico Feliciano 11-02-2022 05:15
    No replies, thread closed.
    Hello Sally,

    Thank you for posting your question. Folks who are knowledgeable of this topic will respond here in a bit, but it will also help if you post the same question in the Developer Forum. API experts and dev folks are more active in that space.

    ------------------------------
    Nico Feliciano
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Limitations for External Contacts Reporting via API

    Posted 11-03-2022 13:24
    No replies, thread closed.
    Sally,

    Take a look at this thread...

    You will probably need to do some coding though ;-)

    HTH

    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


Related Content