@Robert Wakefield-Carl This is great!!
I got CLI & JQ installed/configured, ran some examples from: https://developer.genesys.cloud/devapps/cli/
Once I learn the syntax, I will no longer need to run the API via API Explorer, then convert JSON to CSV, then manipulate the data in excel
While the output is fantastic, can this query be revised to output like the attached sample: Skill-Users.xlsx
Aloso each skill showed 3 times for each agent, see: UsersWithSkills.csv, Am I doing something wrong?
Again, BIG Thank You!!
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer
pete.schroeder@hmcthree.com------------------------------
Original Message:
Sent: 03-25-2023 12:14
From: Robert Wakefield-Carl
Subject: List all users assigned to skill / Language
Yes it is. You can find more information about CLI here: Introducing the Genesys Cloud CLI
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-23-2023 19:22
From: Pete Schroeder
Subject: List all users assigned to skill / Language
@Robert Wakefield-Carl
Thank You, Much appreciated.
I am not familiar with this syntax, is this to be used with CLI?
Thanks again
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer
pete.schroeder@hmcthree.com
Original Message:
Sent: 03-23-2023 11:28
From: Robert Wakefield-Carl
Subject: List all users assigned to skill / Language
Here is one for skills
gc -p {{profileName}} users list -a --expand="skills" | jq -r ".[] | [ .name, ([.skills[].name + \"(\" + (.skills[].proficiency | tostring) + \")\"] | join(\",\")) ] | @csv" > UsersWithSkills.csv
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 03-23-2023 10:24
From: Pete Schroeder
Subject: List all users assigned to skill / Language
Hello,
Just wondering if anyone has written some code to produce a list of all agents assigned to a particular Skill/Language?
If so would you be willing to share it?
TYIA
#PlatformAdministration
#SystemAdministration
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer
pete.schroeder@hmcthree.com
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