Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Live Call Monitor

    Posted 07-02-2025 21:00
    No replies, thread closed.

    I am cisco Engineer  i have worked on UCCE, UCCX and PCCE for past 15 years. we used to have live call monitor in On-prem setup. I have seen somewhat similar option in Cisco Webex CC. Is there any option to do live call monitor in Genesys. #ArchitectFlow #Architech #REALTIMEREPORTINGININBOUNDCALL



    ------------------------------
    pardha saladi
    ------------------------------


  • 2.  RE: Live Call Monitor
    Best Answer

    Posted 07-03-2025 11:02
    No replies, thread closed.

    https://help.mypurecloud.com/articles/monitor-in-progress-voice-interactions/



    ------------------------------
    Chris Landers
    Pre-sales Engineer
    ------------------------------

    Original Message


Related Content