No. This is high on the Genesys Cloud CX "wish list", but nothing really defined or started. Currently, Verint has a good solution for this and it works with Genesys Cloud. Otherwise, look around for a 3rd-party app or vote up the idea: Live screen monitor agent desktop | Genesys Cloud Ideas Portal (aha.io)
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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-10-2023 15:26
From: Nicole Dehn
Subject: Live Coaching Question
When selecting the coaching option on a live interaction, can the supervisor view the agents desktop during the interaction?
#Unsure/Other
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Nicki Dehn
AAA Club Alliance
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