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  • 1.  Local Presence on Queues with various areas

    Posted 21 days ago

    I have a client who is uploading lists that have various area codes and they are looking to use local presence for each number. The only way I know how to do this is by campaign. Is there anything that will resolve this issue that I am not aware of?


    #Outbound

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    Kyle Cothron
    Voice Data Systems LLC
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  • 2.  RE: Local Presence on Queues with various areas

    Posted 20 days ago

    Hi Kyle

    When you say "local presence," is it related, for example, to each locality having a code?
    For example, in Brazil, the state of São Paulo starts with 11.
    Rio de Janeiro starts with 21.
     Minas Gerais starts with 31.
    Paraná starts with 41....etc.
    -
    If that's the case, this rule generally applies to SBC, not Genesys.
    If you need to implement it in Genesys, I believe you could create a pre-dialing rule: if code X goes to queue X...... code Y goes to queue Y, and so on.
    In the queue, you can specify the "TO" output number of the sip packet.
    -
    -
    I apologize if that's not what you're talking about.


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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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    Original Message


  • 3.  RE: Local Presence on Queues with various areas

    Posted 15 days ago

    Hello!

    It is more in relation to US based area code. Such as a number comes up from Los Angeles, the number that shows as the Calling Party Name should be from a Los Angeles based area code, but in the same dialing list there is a number from New York, it should have a New York Calling Party Name area code etc. 



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    Kyle Cothron
    Voice Data Systems LLC
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    Original Message


  • 4.  RE: Local Presence on Queues with various areas
    Best Answer

    Posted 15 days ago

    There is no post-call manipulation for manual calls in Genesys, so once the agent has dialed, there is no way to change what is dialed and what number will show.  There are ideas to have some post-call manipulation like we had in PureConnect, but not currently.  You can consider using a dialer campaign that would allow you to change the number used for the outbound call or you can create your own dialing app that would do a lookup for the OLI and then use and API to make the call for the agent. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Local Presence on Queues with various areas

    Posted 15 days ago
    Thank you for all the helpful comments!

    Best Regards,

    Kyle Cothron | Implementation and Support Engineer

    Phone 616.330.4023 | LinkedIn https://www.linkedin.com/company/govds/. Click or tap if you trust this link." style="color: #333333; margin: 0">VDS | Web http://www.govds.com/. Click or tap if you trust this link." style="color: #333333; margin: 0">GoVDS.com




    Original Message


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