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  • 1.  "Log Capture" for Chrome embedded client

    Posted 02-05-2023 06:13
    Hello all,
    Maybe someone has experience with "Log Capture" and knows if this feature is working with the "embedded clients" (for example "Chrome embedded client"?

    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.

  • 2.  RE: "Log Capture" for Chrome embedded client

    Posted 03-16-2023 16:02

    This is from the Resource Center:  Enable automatic log capture - Genesys Cloud Resource Center (

    • Log capture currently works only with the Genesys Cloud desktop and web clients. For integrations such as Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Microsoft Teams, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, you can either use the server-side logs or gather logs manually. For more information, see Gather console logs and Gather console network logs.

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect

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