Genesys Cloud - Main

Can someone please explain to me how to use Log Capture? According to the documentation it is possible to request a log for any agent (even not monitored one) if it is for the last 5 minutes. 

I logged into workspace, set myself to OnQueue, then wen OffQueue, and then went to Log Capture and typed my name. I set the time to 3:00 PM - 3:20 PM (it is 3:18 PM now) and it does not show anything. 

Good Day Victor

I tested this on my side and was able to view the logs by doing the following,

1. Click on help, select log capture option
2. Click on Send Logs Now
3. Wait a few seconds and then go to Log capture under IT & Integration menu to view logs

Below is the link i used on resource center.  Let me know if this helps.

https://help.genesys.cloud/articles/send-on-demand-capture-logs-to-administrators/

Regards