Genesys Cloud - Main

Hello,

Is there a way to track or calculate the time logged by each agent on every queue in Genesys? I couldn't find this information in the monitoring reports. I can't seem to find this information in the supervision reports.

Thanks
 
 

#Platform Administration
#Quality Management
#Reporting/Analytics
#Telephony
#Unsure/Other

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Rihab
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Hello Rihab, 

Our reports don't get this specifically. The only option we currently provide is the Agent/Queue view from the Performance tab, please see this doc. 

But you aren't the first to ask for this so I would put in an idea in our ideas portal as it may get a lot of traction. 

Cheers, 

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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