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  • 1.  Login Logout api method

    Posted 05-25-2021 13:53
    No replies, thread closed.
    Hi,

    I'm looking for the specific Api method where I can get the Login Logout report of the Agents. I'm sure 

    I will appreciate the help

    Regards
    #Integrations
    #Reporting/Analytics

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    Luis Vasquez
    REVOLUTION TECHNOLOGIES REVTEC, S.A.
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  • 2.  RE: Login Logout api method

    Posted 05-26-2021 02:08
    No replies, thread closed.
    Hi Luis,

    You can't find in API anything related to login/logout but you can do own calculation based on status "OFFLINE" and  User Status Detail query /api/v2/analytics/users/aggregates/query
    Also you can try to use standard reporting https://help.mypurecloud.com/articles/agent-login-logout-details-report/

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------